Writing centers, like many other private and public workplaces, felt the unprecedented impacts of the coronavirus pandemic as much of the work in the centers had to be readjusted for remote operations. In the wake of this pandemic and remote operations, writing center tutoring necessarily had to also take a different and creative turn to ensure that writers have a space to discuss their writing processes and concerns. Hence, instead of meeting face-to-face with consultants, tutoring was transferred online either synchronously (over videoconferencing) or asynchronously (via written feedback). Unsurprisingly, both approaches continue to record remarkable success as writers’ goals and concerns are satisfactorily addressed. It is, however, important to discuss the dynamics of the written feedback approach to ensure that both writers and tutors are maximizing the low-hanging opportunities this approach affords, especially seeing that it is the most used appointment option.
The written feedback approach, which mainly requires the tutor to read, review and provide written comments on writers’ draft bearing the writers’ concerns in mind, does seem to lack the dialogic exchanges that make for a typical, productive tutoring session. Nevertheless, this does not make the approach less productive. In fact, it appears that the peculiarities of written feedback in terms of its un-dialogic exchanges make the approach very effective in writing center tutoring. Written feedback approach allows writers to establish the writing concerns they require help with––as it would obtain in a face-to-face tutoring. (The appointment forms writers fill require that they provide a detailed description of their writing project and writing concerns). And this serves as the premise for the kind of conversation/un-dialogic exchanges the tutor engages in with the writers’ drafts.
In a discussion on how comments and feedback on writers’ draft can be viewed as conversational, Busekrus (2018) explains that the art of asking thoughtful questions is one significant tool for instilling a conversational lens in feedback. Questions like: “Can you say little more about how you managed this situation rather than just hinting at it?”; “I’m not sure how this sentence connects to the purpose of the paragraph. Could you make that connection clearer or move this sentence closer to paragraph 3, or what do you think?”; “would an example be appropriate here?” among others. Busekrus, quoting Kjesrud (2015), further describes conversational questions as including those framed as non-interrogative (give more information about this point.); leading (isn’t this approach too simple?); tags (The author does not give facts to support it, does she?); and open-ended (How does the author further this discussion throughout the book?).
A cursory look at these questions shows the tutor in a dialogic mode with an ‘imaginary’ writer as if it were a face-to-face interaction with the aim of extending the conversation to the writer for their thoughtful responses and opinion to the questions through revision. This goes to emphasize the point that, though asynchronous, a written feedback properly done not only helps the tutor engage in a productive exchange with writers (and their drafts) but also provides writers with viable nuances to help make revision to their drafts and avoid similar issues in subsequent drafts.
The written feedback approach, thus, provides a conversational space for both tutor and writer to converge and exchange valuable revision ideas: the writer, in their appointment forms, leads the exchange by pointing the tutor’s attention to primary areas of concerns while the tutor enters into the draft with these concerns in mind for their interaction with the draft, asking thoughtful questions. Since the success of the conversation depends greatly on how much detail the writer provides in their appointment form, it is recommended that writers are encouraged to see the written feedback approach as conversational.
As we navigate the unnerving period of this pandemic, written feedback approach seems to have afforded writing centers an opportunity of a different and creative approach for continuing in the task of producing better writers.
Busekrus, Elizabeth. (2018). “A Conversational Approach: Using Writing Center Pedagogy in Commenting for Transfer in the Classroom.” Journal of Response to Writing, 4(1): 100–116.